Driver Orientation and Training Policy

Welcome and thank you for choosing Norwalk Ready Mix for what we hope will be a safe, prosperous, and fulfilling career. The company you choose to drive for is an important and sometimes difficult decision to make. As a driver associate for Norwalk Ready Mix, you represent our most important asset. For this reason, we believe your decision to join us was the right one. We also believe that by working together with honesty, respect, and trust, we can build a long lasting, mutually beneficial, and rewarding relationship.

Norwalk Ready Mix is committed to having all drivers new to the organization participate in and successfully complete its driver orientation program. Our goal is to make certain that all new driver associates start their careers at Norwalk Ready Mix with adequate and proper training, the right tools and equipment, appropriate driver support systems, and a thorough understanding of company policies and procedures to perform all functions and duties of their job in a safe, legal, and professional manner.

Orientation Overview

Norwalk Ready Mix has an orientation program which all new driver associates are required to complete. Norwalk Ready Mix’s orientation program consists of driving with an assigned driver trainer followed by comprehensive classroom training that will cover a variety of subjects. Among the topics are company policies and procedures, company safety compliance, and regulatory compliance.

The purpose of time with a company driver trainer is to evaluate the new associate’s overall driving skills and techniques. This time should also be used to familiarize the new driver with Norwalk Ready Mix’s customers, paperwork procedures, policies and procedures, and to answer any questions or concerns.

A new Norwalk Ready Mix driver associate can expect to spend 2-14 days out with a driver trainer. The actual time will be determined by the new driver’s overall skill level, experience, and how quickly the driver adapts and adheres to Norwalk Ready Mix’s methods and procedures. The minimum required time spent with a driver trainer is 2 days. Under no circumstances will a new driver associate be exempt from being assigned to a driver trainer, regardless of his or her experience or skill level.

Personal Appearance and Conduct

All drivers for Norwalk Ready Mix are expected to dress, look, and act like professionals. Maintaining a positive, professional, and safe public image is extremely important to Norwalk Ready Mix. Our drivers are our most visible company representatives to the general public and to our customers, and therefore, need to maintain the highest personal appearance and conduct standards.

Drivers for Norwalk Ready Mix are expected to follow all company policies and procedures, and abide by all plant safety rules. Norwalk Ready Mix drivers will be trained in, and expected to obey, all federal and state laws and regulations.

All Norwalk Ready Mix associates are expected to conduct themselves in a professional manner while at work or on duty. Courtesy and mutual respect for others will be demonstrated at all times. All Norwalk Ready Mix associates are expected to conduct themselves in this manner, and should expect the same treatment in return.

Associates who feel they are not being treated in this manner are to contact their immediate supervisor, Jack Bohlender (owner), or Todd Bohlender (General Manager) for resolution of their concerns.

Dress Code

Driver associates of Norwalk Ready Mix have dress code requirements that are expected to be followed. This policy is in place for safety reasons as well as maintaining a professional appearance while representing the company. All drivers need footwear properly suited for the tasks of the job. This means ankle high work boots with adequate soles that prevent against slipping. Ankle high steel toe boots are acceptable although not a requirement. Drivers must wear work jeans. Shorts are not acceptable. Jeans must be in reasonably good shape, not excessively torn. Attire is the employee’s expense.

Attendance Policy

Regular and on-time attendance is expected for efficient operations at Norwalk Ready Mix. Excessive absenteeism and tardiness is not only inconvenient but it also causes costly problems. While it is recognized that an occasional illness or extenuation personal reason may cause unavoidable absence from work or tardiness, regular on-time attendance is required for continued employment. Employees are expected to personally make the effort to notify the company of any absence or tardiness. Employees should contact their supervisor directly to report any absence or tardiness to their starting time so that arrangements can be made to alter the distribution of work if necessary. Any employee who fails to maintain an acceptable attendance record may be subject to disciplinary action. Unexcused absence or tardiness may affect future promotions and/or raises.

Unexcused Absence

Following are descriptions of disciplinary actions that may result from unexcused absence. (The determination of whether an absence is unexcused shall be in the sole discretion of the employee’s immediate supervisor and/or management.)
1st Offense: Verbal reprimand with written notice to employee’s personal file.
2nd Offense: Verbal reprimand with written notice to employee’s personal file.
3rd Offense: Suspension up to 3 working day(s) without pay.
4th Offense: Suspension for 5 working day(s) without pay up to termination.

Tardiness

Tardiness applies to returning from lunch and/or break periods as well as the beginning of the workday. The following are descriptions of disciplinary actions that may result from tardiness that occurs within a period of 3 days:
1st Offense: Verbal reprimand with written notice to employee’s personal file.
2nd Offense: Verbal reprimand with written notice to employee’s personal file.
3rd Offense: Suspension up to 3 working day(s) without pay.
4th Offense: Suspension for 5 working day(s) without pay up to termination.

Driver Qualification

According to Federal Motor Carrier Safety Regulations (FMCSRs), Norwalk Ready Mix will perform annual Motor Vehicle Record reviews. Also, drivers must renew their DOT physical exam card prior to expiration. (Sec. 391.25 (a) and Sec. 391.45)

Norwalk Ready Mix’s Safety Department will review these records and be responsible for monitoring compliance. All driver associates will be responsible for updating these records before their expiration dates. Failure to keep these documents current will result in a driver being disqualified from driving a Norwalk Ready Mix vehicle until such time as the record is updated.

All Norwalk Ready Mix driver associates will have a valid and proper class license issued by their state of residence in their possession when operating a company vehicle. A driver whose license has been suspended, canceled, or revoked for any reason must report the incident to the Safety Department within 24 hours of the action. Drivers whose licenses are not valid will not be allowed to operate any company vehicle.

Controlled Substances and Alcohol Overview

Norwalk Ready Mix is committed to a drug and alcohol-free environment. Use of alcohol or the use, sale, purchase, transfer, possession, or presence in one’s system of any controlled substance (except medically prescribed drugs) by any employee while on company premises, engaged in company business, while operating a company vehicle or other equipment, or while operating under the authority of Norwalk Ready Mix is strictly prohibited.

Customer Service Overview

Customer service is our product. Norwalk Ready Mix is committed to achieving the highest level of customer satisfaction to ensure our continued success. Our goal is to consistently deliver zero-defect customer service.

All paperwork and billing information is to be accurate, signed, and submitted promptly. Drivers are expected to be courteous, cooperative, and respectful at all times. If a conflict does arise at a customer location, the driver should not attempt to resolve the issue. In such cases the driver’s immediate supervisor, your dispatcher, should be contacted to handle the situation.

Safety Compliance Overview

All Norwalk Ready Mix driver associates are expected to perform all functions, duties, and assigned work in a safe, legal, and professional manner.

Any incidents of a Norwalk Ready Mix driver being instructed to operate in an unsafe or illegal manner should be reported to the driver’s immediate supervisor or Jamen Hull, Safety Director.

Norwalk Ready Mix is committed to its defensive driving policy, and all driver associates are expected to drive accordingly. New Norwalk Ready Mix driver associates will be trained in defensive driving techniques. All drivers are required to attend periodic defensive driving and general safety meetings conducted by Norwalk Ready Mix’s Safety Department. While on duty for the company, all drivers are expected to drive in a safe and professional manner at all times. Doing so will minimize the likelihood of accident or injury and will promote a positive image to the motoring public.

Norwalk Ready Mix driver associates require a high level of skill and alertness to consistently operate their vehicles safely. Drivers who are, or are suspected of being, ill or fatigued will not be permitted to operate a Norwalk Ready Mix vehicle or other equipment until the condition no longer exists or proper rest has been taken.

Transporting of any unauthorized passengers is strictly forbidden in any Norwalk Ready Mix vehicle and is prohibited by Sec. 392.60 of the FMCSRs. Any Norwalk Ready Mix driver who is reported, or is found to have an unauthorized passenger, is subject to discipline up to and including termination of employment.

Transporting of animals is strictly forbidden in any Norwalk Ready Mix vehicle. The transporting of an animal poses a serious safety risk, and will not be tolerated. Any Norwalk Ready Mix driver who is reported, or is found to have an animal in a company vehicle, is subject to discipline up to and including termination of employment.

Transporting of weapons (such as firearms, large knives, etc.) or illegal or dangerous property is not permitted. No weapon or illegal or dangerous material shall knowingly be carried in a Norwalk Ready Mix vehicle unless specifically authorized by the company.

Norwalk Ready Mix driver associates are required to obey posted speed limits on all roads traveled. This policy correlates with Norwalk Ready Mix’s overall expectation that its drivers will operate in a safe, legal, and professional manner.

The use of radar detection devices in any Norwalk Ready Mix vehicle is prohibited. Since it is the company’s policy that drivers are required to obey all posted speed limits, the use of any type of radar detection device is unnecessary. In addition, federal regulations prohibit the use/possession of radar detectors in all commercial motor vehicles (Sec. 392.71), and it is the policy of this company to comply with all federal and state regulations.

Norwalk Ready Mix requires the use of seat belts while driving any company vehicle. Norwalk Ready Mix’s seat belt policy is in accord with federal regulations which require the use of seat belts while driving any commercial motor vehicle (Sec. 392.16).

Unauthorized modifications or tampering with any company vehicle are strictly prohibited. Specific questions concerning personal radios, CBs, etc., should be addressed to the driver associate’s immediate supervisor.

Accidents Overview: Prevention, at the Scene, and Reporting

The goal of Norwalk Ready Mix is to reduce the potential for accidents through hiring the right people, ongoing training, and company wide safety awareness programs. As part of Norwalk Ready Mix’s driver orientation policy, all new driver associates will be trained in accident prevention, what to do at the scene of an accident, and accident reporting requirements.

Vehicle Inspection Overview

Norwalk Ready Mix is committed to a strong vehicle inspection program. As part of the company’s driver orientation policy, all new driver associates, regardless of experience, will be trained in daily vehicle inspection procedures. These procedures include instructions on how to perform proper pre-trip and post-trip inspections, and how to prepare company vehicle inspection report forms.

Vehicle Breakdown and Road Repair Overview

Norwalk Ready Mix is committed to providing its drivers with expedient breakdown and road repair service. In the event that your vehicle does breakdown, inform your dispatcher over the 2-way radio. If the situation can not be fixed and a mechanic is needed, one will be sent out to assist you.

Norwalk Ready Mix Vehicle Assignment Policy

When you have passed the Driver Training period, you will be assigned your own mixer. In the event your mixer gets put out of service, you may be asked to get into either a spare mixer or if an employee is absent, their mixer. If you are absent another employee may get in your mixer if necessary. Regardless of whose mixer you will be driving, all Norwalk Ready Mix vehicles will be kept neat and clean. It is the responsibility of the assigned driver to maintain the cleanliness and professional appearance of the vehicle, even if you are only assigned to that particular vehicle for one day.

Reporting to Work

Drivers are expected to have reliable transportation to get to and from their home plants. Drivers may not use Norwalk Ready Mix vehicles for personal use or for transportation to and from home, unless permission to do so is specifically granted by an authorized Norwalk Ready Mix official.

Driver Performance Reviews

All driver associates will be given regular performance reviews. It is the policy of Norwalk Ready Mix to give and receive feedback in an open and honest manner. In conjunction with this policy, all driver associates will be given performance reviews approximately every 12 months.